If you are looking to set up a new Service Desk, be it an upgrade from a simple mail-box or to change an existing platform, your two go-to resources are the SDI (Service Desk Institute) Demo Days at various locations, plus SITS-25 (Service Desk and IT Support, 2025) at the Excel, London in May 2025.
ESM.Solutions is offering the following SITS-25 package:
- In advance, we will send questionnaires for you to answer, which will focus you mind on what is important to you, plus pitfalls that may never have crossed your mind. This service includes iterative reviews and follow up questions.
- We will contact past exhibitors, preparing them to meet you at the event on the Wednesday. Using you answers to the questionnaires, Robert will submit RFQs (Requests for Quote) to the vendors. Part of this service is that your company remains anonymous to the vendors: ESM.Solutions acts as a filter.
- Optionally we register you at SITS-25 as an ESM.Solutions associate. This provides you and your company with anonymity at this investigatory stage.
- In the afternoon and evening of Wednesday 14 May, Robert will meet you at an hotel close for pre-event discussions. Optionally, Robert can meet you at LCY, LGW or LHR airports, or a main-line railway station (St. Pancras if arriving by Euro Star). By default, we would travel by public transport to the hotel.
- On the Thursday, 15 May, we will meet for breakfast and walk to the Excel Exhibition Centre. Robert will introduce you to vendors at their booths. Robert will be at your disposal all day.
- After the event, Robert will continue to liaise with you and the vendors by email.
What is not included?
- Your travel, hotel, and subsistence costs.
- Any costs associated with not staying at an hotel in the immediate neighbourhood of the venue.
- Optional extras or other items not included above.
- Follow up physical meetings with youselves or the vendors.
- Because it will become part of the potential "attack surface" for a cyberattack against your assets, optionally we can conduct penetration tests on an existing deployment.
- Setting up, configuration and running the deployment. Hopefully, these will form part of follow up engagements.
And the financials?
- A flat fee. The early-bird rate, upto 14 November 2024, is @pound;2,200.
- ESM.Solutions will not receive a finder's fee from the vendor: this ensures our sole motivation is guiding you to the most appropriate product for you.
Why use ESM.Solutions as a Trade Show Mentor?
- Robert has been an Operation & Support Manager for 12 years, using multiple service desk products.
- Robert has attended every annual SITS in London since 2016, building a relationship with multiple vendors.
- At SITS 2022, Robert gave a presentation "The Problem with Problems".
